Digital Delivery, Honest Support
All you need to know about downloads, access, and assistance.
Here’s how our digital product delivery works
— and what to expect if you need help or refunds.
We keep it simple — instant digital delivery and fair support for every parent.
📦 Shipping & Refunds Policy
Because everything we offer is digital — it’s instant, simple, and paperless.
🚨 Last updated: August 2025
🚚 Digital Delivery Only
All NestledHeart products — including eBooks, toolkits, printable planners, and journals — are delivered digitally. There are no physical products shipped.
Upon purchase, you’ll receive:
An instant email with download access (or link to a download access PDF)
Instructions on how to access your files via Google Drive or direct link
Lifetime access unless stated otherwise
💌 Didn’t receive your download?
Please check your spam or promotions folder. If you still don’t see it, reach out to:
support@nestledheart.com
⏱ When Will I Get My Files?
Immediately after successful payment, you’ll:
Be redirected to a confirmation page with a download link
Receive a confirmation email with your access PDF or direct download link
No waiting, no shipping costs — just instant inspiration and support.
🔁 Refund Policy
Because our products are digital and instantly accessible, we generally do not offer refunds once a file has been delivered or accessed.
However, your satisfaction matters deeply to us. If:
You believe you’ve purchased the wrong product
You’re facing technical issues
You haven’t received the promised access
Please contact us within 7 days of purchase at:
📧 support@nestledheart.com
We’ll do our best to make it right — either with support, file replacement, or store credit.
📥 Duplicate Purchases
If you accidentally purchase the same product more than once, please email us with proof. We’ll verify and refund the duplicate within 3–5 business days.
❌ Unauthorized Sharing
Your download links and product access are licensed for personal use only.
Please do not reshare, redistribute, or resell. Doing so violates our terms and may result in access being revoked.
🛠 Technical Issues
Having trouble accessing or downloading your files?
Make sure you’re using a stable internet connection
Try opening the file on a laptop or desktop instead of mobile
Check if you’re logged into the correct Google account (for Drive-based access)
Still stuck? Reach out to: support@nestledheart.com — we’ll walk you through it.
Compiled by NestledHeart Team, Aug 2025.