Frequently Asked Questions

What is the pendant made of?

The NestledHeart heart locket necklace is made of Gold-tone plated 316L stainless steel. The heart-shaped locket opens to hold two photos.

How big is the locket?

The pendant is approx. 31 × 23 mm (1.2" × 0.9") and weighs 7 g.

How long is the chain?

The adjustable chain is 21.7 in + 2 in extender (55 + 5 cm).

Is it hypoallergenic / nickel-free?

We do not claim the item is hypoallergenic or nickel-free until our supplier confirms that in writing. If you have a metal sensitivity, please wait for confirmation or choose another product.

How does pricing work?

One necklace is $49.99. Buy 2 and save $19.99 automatically at checkout (2 × $49.99 − $19.99 = $79.99).

Where do you ship and how long does it take?

We ship to the 48 contiguous United States only (not AK, HI, PR, territories, or APO). Shipping is free to those addresses. Processing usually takes 1–3 business days. Total delivery is typically 8–12 business days from order date. See our Shipping Policy.

Will I have to pay customs or import fees?

No import fees for US customers. If you’re ever asked to pay a customs or import fee on delivery, contact us and we’ll reimburse it.

Will I get tracking?

Yes. When available from the carrier, we email tracking after the order ships.

Can I get this before Christmas?

Order by December 3 for estimated Christmas delivery to the contiguous U.S., based on the timing above. Later orders are not guaranteed for Christmas.

What is your return policy?

Returns may be requested within 30 days of delivery for unworn items, subject to our Returns & Refunds policy. For change-of-mind returns, you pay return shipping. Damaged or wrong items should be reported promptly with photos — we refund or replace without a return.

How do I care for my locket?

• Avoid contact with harsh chemicals, perfume sprayed directly on the piece, and prolonged moisture when possible.
• Remove before swimming, bathing, or intense exercise.
• Wipe gently with a soft, dry cloth after wear.
• Keep the locket closed and dry inside; store in a dry pouch when not wearing.

When will it arrive for Christmas?

Free US shipping to the 48 contiguous states. Orders typically ship in 1–3 business days and arrive in 8–12 business days. Order by December 3 for Christmas.

Will it tarnish?

To care for the gold-tone plated finish, remove the locket before showering or swimming and wipe gently with a soft, dry cloth.

Can I wear it in the shower?

Please remove it before showering or swimming to keep the gold-tone finish bright.

How can I contact you?

Email support@nestledheart.com. NestledHeart is operated by Galaxica LLC, a Wyoming limited liability company.