Returns & Refunds

We want you to feel good about your gift. NestledHeart is operated by Galaxica LLC, a Wyoming limited liability company.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or we sent the wrong item, email support@nestledheart.com with your order number and a clear photo of the issue. We will issue a refund or send a replacement. You do not need to return the item. Please contact us within 30 days of delivery.

Change of mind

You may return an unused, unworn item within 30 days of delivery (the date the carrier marks the package delivered). Original packaging should be included when practical.

1. Email support@nestledheart.com with your order number and the reason for the return.
2. We will send you the return address on request. Please do not ship anything back until we confirm.
3. You pay the return shipping. Keep your tracking receipt.

Lost or delayed package

If your tracking hasn’t updated for 10 business days, or your order hasn’t arrived within 20 business days, email us and we’ll send a replacement or refund.

Refunds

Approved refunds are issued to the original payment method. Please allow time for your bank or card issuer to post the credit after we process it (often several business days).

Non-returnable

• Change-of-mind returns requested after the 30-day window without prior agreement
• Items that show wear, damage from use, or missing parts needed for resale (this does not apply when we are refunding or replacing a damaged, defective, or wrong item as described above)
• Returns shipped to an address we did not give you

Questions

Email support@nestledheart.com.